Privacy Policy
Effective Date: July 24, 2026
1. Introduction
We collect only the information reasonably required to process bookings, prepare personalised services, conduct consultations, respond to enquiries and comply with applicable legal obligations.
By submitting information through the website, email, WhatsApp, a questionnaire or a consultation, you acknowledge the practices described in this policy.
2. Information We May Collect
Depending on the service selected, we may collect:
Identity and Contact Information
This may include your name, email address, phone number, city, state and correspondence address.
Birth and Personal Information
This may include your date of birth, time of birth, place of birth, age and other details required for astrological interpretation.
Questions and Questionnaire Responses
We may collect information about your personal concerns, relationships, work, family circumstances, spiritual practices, difficulties and goals. You should avoid sending information that is not necessary for the service.
Photographs
Some readings may require a recent face photograph. The photograph is used only for preparing the requested interpretive reading. We do not use it for facial recognition, automated biometric identification or identity verification.
Consultation Information
We may retain scheduling information, notes and communications relating to a consultation. Audio or video is recorded only where the booked service expressly includes a recording.
Payment Information
We may receive transaction details such as the payment amount, payment status, payment identification number and date of payment.
Payments are processed through Razorpay. We may receive limited transaction information such as the payment amount, payment status, date and transaction reference. We do not receive or store the client’s complete card number, banking password, or payment-authentication credentials.
Website and Technical Information
The website may automatically receive limited technical information such as browser type, device type, IP address, referring page, pages visited and cookie information.
3. How We Use Personal Information
We may use your information to:
- Confirm and manage your booking
- Verify payment status
- Prepare the requested reading or report
- Understand your questions and personal circumstances
- Schedule and conduct consultations
- Deliver reports and session recordings
- Respond to enquiries or complaints
- Prevent fraud and misuse
- Maintain accounting and service records
- Improve website functioning
- Comply with legal and regulatory requirements
We will not use a photograph or personal spiritual information for unrelated advertising without separate permission.
4. Consent
By voluntarily submitting information for a personalised service, you consent to its use for preparing and delivering that service. Where information concerning another person is submitted, you confirm that you have lawful authority or valid consent to provide it.
5. Children’s Information
Services concerning a person below 18 years of age must be requested by a parent or lawful guardian.
The parent or guardian must consent to the collection and use of the minor’s information. We do not knowingly accept independent bookings directly from children.
6. Recordings
Where a session recording is included, the recording will be used to provide the client with a copy of the consultation and to resolve any immediate delivery issue. We will take reasonable steps to delete our working copy after it is delivered and is no longer reasonably required. The client is responsible for securely storing any copy received.
7. Sharing of Information
We do not sell or rent clients’ personal information.
Information may be shared only where reasonably necessary with:
- Payment processors
- Website-hosting providers
- Email and communication providers
- Video-call and file-delivery platforms
- Technical support providers
- Professional advisers
- Government bodies, regulators or law-enforcement authorities where legally required
These providers may process information under their own privacy policies.
8. WhatsApp, Email and Other Communications
If you communicate with us through WhatsApp, email, telephone or a social-media platform, the relevant platform may process your information according to its own terms and privacy policy.
Please do not send passwords, confidential banking credentials, UPI PINs or unnecessary identity documents through these channels. Service-related messages may include payment confirmation, requests for missing information, delivery updates and appointment reminders.
Promotional messages will be sent only where permitted and may be stopped by contacting us.
9. Cookies and Analytics
The website may use essential cookies required for security, navigation, payment processing and basic website functioning. Limited analytics may also be used to understand website traffic and improve the service.
You may control non-essential cookies through your browser settings where available. Disabling essential cookies may affect website functionality.
10. Data Retention
We retain information only for as long as reasonably necessary to:
- Complete the service
- Provide support
- Refer to an earlier reading at the client’s request
- Resolve disputes
- Prevent fraud
- Meet accounting, tax and legal requirements
Photographs, questionnaires, reports and consultation materials may be deleted or anonymised when they are no longer required.
Payment and accounting records may be retained for the period required under applicable law.
11. Data Security
We use administrative and technical precautions to protect personal information.
However, no website, email system, messaging service or internet transmission can be guaranteed to be completely secure.
Clients should use secure devices and avoid sending personal information through public or shared networks.
12. Your Choices and Rights
Subject to applicable law, you may contact us to:
- Ask what personal information we hold
- Correct inaccurate information
- Request deletion of information no longer required
- Withdraw consent for future processing
- Raise a concern about the use of your information
- Stop promotional communications
To prevent fraud, we may refuse or limit a request. We may take reasonable steps to verify the identity of the person making the request.
13. Third-Party Links
The website may contain links to payment services, video platforms, messaging platforms or other third-party websites.
We do not control their privacy practices. You should review the privacy policy of the relevant third party before providing information.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The updated version will be posted on the website with a revised effective date.
15. Privacy and Grievance Contact
Privacy questions, correction requests, deletion requests and grievances may be addressed to:
Privacy and Grievance Contact: Shobha Parameswaran (Rohini Devi Dasi)
Email: yantrachants@gmail.com
Phone/WhatsApp: +91 7417238880
Correspondence Address: 5/6 Piga Swabhiman Bhavan, Navkanan, Chhata Road, Pada, Goverdhan, Mathura District, Uttar Pradesh, 281502 (India)
We will acknowledge a privacy grievance within a reasonable period and make a good-faith effort to resolve it.