Refund & Cancellation Policy

Effective Date: July 24, 2026

1. Scope

This policy applies to all readings, reports, spiritual guidance plans and consultations purchased through services.yantrachants.com.

Our services are personalised and preparation may begin shortly after payment confirmation. Clients are therefore requested to review the service description, required information, delivery period and consultation conditions carefully before completing payment.

Except in the limited circumstances expressly stated in this policy, all payments are final and non-refundable once payment has been successfully made and confirmed.

2. General No-Refund Policy

Once payment for a service has been successfully made and confirmed, cancellation by the client will not qualify for a refund.

A refund will not ordinarily be provided because:

  • The client changes their mind after payment
  • The client no longer wishes to receive the service
  • The client disagrees with or is disappointed by an interpretation
  • The client does not obtain the personal outcome they hoped for
  • Incorrect or incomplete information was supplied by the client
  • The client fails to submit the information required to prepare the service
  • The client fails to attend a scheduled consultation
  • The client purchases the wrong service without contacting us before preparation begins

Where reasonably possible, we may consider rescheduling, correction of submitted information, service credit or conversion to another suitable service. Such assistance is discretionary and does not create an entitlement to a refund.

3. Delivered Readings and Reports

No refund will be provided after a personalised reading, report, scan or sadhana plan has been delivered. A difference of opinion, disappointment with an interpretation or absence of the outcome hoped for does not by itself make the service defective.

The client should contact us if:

  • The wrong person’s report was supplied
  • A paid section is missing
  • The delivered file cannot be opened
  • The report was not delivered
  • A clear factual error resulted from our processing rather than incorrect information supplied by the client

Where appropriate, we will correct, replace or complete the service without an additional fee.

Limited Circumstances Where a Refund May Apply

The general no-refund rule does not prevent an appropriate refund in the following limited circumstances.

Cancellation by the Service Provider

If we are unable to provide a paid consultation or personalised service, the client may choose between:

  • Rescheduling
  • An equivalent service
  • A full refund of the undelivered service

Duplicate Payments

If the same service is charged more than once because of a verified payment or technical error, the duplicate payment will be refunded.

Debited but Unconfirmed Payments

Where an amount is debited but the booking is not confirmed, we will verify the transaction with Razorpay. If the payment is confirmed as successful, the booked service will be provided. If the payment cannot be applied to the service or the amount was collected more than once, the applicable amount will be refunded.

Technical Problems During Consultations

If a consultation cannot be completed because of a significant technical problem on our side, the remaining session will ordinarily be rescheduled without an additional charge.

Where rescheduling is not reasonably possible, an appropriate partial or full refund may be provided. Technical problems entirely on the client’s side do not qualify for a refund. However, we may make a reasonable effort to reschedule where circumstances permit.

Failure of an Included Recording

Where a recorded consultation has been completed but the included recording fails, we may provide written notes, a summary, a short replacement recording or an appropriate refund for the recording component.

Failure of the recording does not automatically invalidate a consultation that was successfully completed.

Consultation Cancellation and Rescheduling

Payments made for audio or video consultations are final and non-refundable. A client may request one rescheduling by providing at least 24 hours’ notice before the scheduled consultation. Rescheduling remains subject to availability.

A request made less than 24 hours before the consultation may be declined.

Late attendance does not automatically extend the consultation. Failure to attend the scheduled session without sufficient prior notice may be treated as a no-show, and no refund or complimentary rescheduling will be provided.

If the consultation cannot be conducted because of circumstances on our side, the client will be offered rescheduling, an equivalent service or a refund of the undelivered consultation fee.

4. How to Request a Refund

Refund and cancellation requests must be sent to:

Email: yantrachants@gmail.com
WhatsApp: +91 7417238880

The request should include:

  • Client’s full name
  • Service purchased
  • Payment date
  • Payment reference
  • Reason for the request
  • Consultation date, where applicable

5. Refund Processing Time

Approved refunds will normally be initiated within 5–7 business days. After initiation, the time required for the amount to appear in the client’s account depends on the payment method, bank and payment processor.

Refunds will ordinarily be returned to the original payment method. We may request additional verification where a refund to the original method is not possible.

6. Chargebacks and Payment Disputes

Clients are requested to contact us before initiating a payment dispute so that delivery, duplicate-payment or cancellation issues can be investigated. This provision does not remove any right available to the client under applicable law or through the payment provider.

7. Contact

Contact: Shobha Parameswaran (Rohini Devi Dasi)
Email: yantrachants@gmail.com
Phone/WhatsApp: +91 7417238880
Correspondence Address: 5/6 Piga Swabhiman Bhavan, Navkanan, Chhata Road, Pada, Goverdhan, Mathura District, Uttar Pradesh, 281502 (India)

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